Terms and Conditions

1. Serlify and independent sellers

Serlify provides software and a marketplace that help buyers discover independent sellers and help sellers manage storefronts. Unless we expressly say otherwise, a sale is between the buyer and the seller; the seller is not our agent and we are not the seller. Sellers are responsible for their products, descriptions, condition, prices, availability, order acceptance, fulfilment, delivery arrangements, and applicable returns or refunds. Serlify does not take ownership of products offered by sellers. These terms do not remove any responsibility Serlify has under applicable law.

2. Accounts and acceptable use

Give accurate and current information when creating an account, keep your sign-in details secure, and promptly notify us if you suspect unauthorised access. You are responsible for activity through your account, subject to applicable law. Do not misuse the service, interfere with its operation, attempt unauthorised access, deceive other users, infringe rights, or post unlawful, fraudulent, unsafe, or misleading content. Do not use Serlify to sell prohibited goods or evade legal obligations. Sellers must have authority to list and sell the products they offer.

3. Orders, payment, and cash on delivery

Submitting an order is a request to buy; it does not itself confirm seller acceptance, stock availability, or a delivery date. The seller may need to confirm the order. Review the listing and seller details and confirm important product, delivery, and payment terms with the seller. The checkout identifies the payment method available for the order. Buyer orders placed through Serlify currently record cash on delivery (including any displayed credit-order arrangement); follow the seller's stated payment and fulfilment instructions. Do not send payment credentials to Serlify by message.

A buyer must provide accurate contact and delivery information and cooperate with reasonable confirmation or delivery arrangements. A seller must keep listings and availability accurate and communicate whether it accepts an order. A verification indicator, where shown, is not a guarantee of a seller, buyer, product, payment, or delivery. Serlify cannot guarantee that another user will complete their part of a transaction.

Sellers may purchase paid plans or other subscription features. Applicable prices, plan features, billing periods, and payment terms will be shown during purchase. Paystack processes seller plan payments under its own terms. A seller's plan access may change when a paid period expires, subject to the plan details shown at purchase. Any refund or cancellation rights remain subject to the terms shown for the purchase and applicable law.

4. Delivery, cancellations, and disputes

Sellers communicate delivery, cancellation, exchange, and refund arrangements, subject to applicable law and any promises made in the listing or order. Contact the seller promptly if there is a problem. Serlify may assist with communication or information but does not promise to decide a dispute or issue refunds for transactions between buyers and sellers. Nothing in these terms limits rights or remedies that cannot lawfully be excluded.

5. Seller responsibilities

Sellers must provide accurate business, contact, product, price, and stock information; honour orders they accept; communicate their payment, delivery, cancellation and return terms; and comply with laws applicable to their business and products, including applicable consumer, tax, licensing, privacy and intellectual-property obligations. Sellers must only use customer information to manage the relevant transaction and meet their legal obligations, and must protect it appropriately.

6. Service availability and content

We work to keep Serlify available and reliable but do not promise uninterrupted or error-free access. Serlify and its software, branding, and materials belong to Serlify or its licensors. You retain ownership of content you submit. You grant Serlify a non-exclusive, worldwide, royalty-free licence to host, display, reproduce and adapt that content for formatting as needed to provide and improve Serlify and display the storefronts where you choose to publish it. You must have the rights needed to submit it. We may review, restrict, or remove content or suspend access where reasonably necessary to enforce these terms, comply with law, or protect users or the service. We will act consistently with applicable law.

7. Liability

Serlify is provided with reasonable care, but some marketplace features depend on sellers, delivery providers, payment providers, network services, and other third parties outside our control. To the extent permitted by applicable law, Serlify is not responsible for a seller's products or conduct, a buyer's failure to pay or collect an order, or losses caused by a transaction between users. Nothing in these terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, breach of mandatory consumer rights, or any other liability that cannot lawfully be excluded or limited. Where the law permits, Serlify will not be liable for indirect or consequential loss that was not reasonably foreseeable.

8. Governing law and changes

These terms are governed by the laws of Ghana, subject to any mandatory protections that apply to you. Disputes may be brought before a court with jurisdiction under applicable law. We may update these terms by posting a revised version here with a new date. Where a change materially affects your rights, we will provide notice or obtain agreement where required. If any provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

9. Contact

Questions about these terms? Contact Serlify on WhatsApp at +233 20 525 7954.